App Gateway #

The App Gateway component is used to provide functionality for the CareSuite Mobile App.

Enabling the App Gateway #

The App Gateway is automatically enabled if it is licensed.

If the App Gateway was licensed after the initial installation, go to the admin area and re-active the new license.

Then restart the CareSuite Services to enable the app gateway.

Disabling auto updates #

It is advised to disable auto updates if the App Gateway is in use.

To do so, open the CareSuite configuration file in a text editor:

gedit /opt/caresuite/data/caresuite.toml

Then add the following lines:

[manager]
update_interval = "0s"

Save the file and restart the CareSuite Services using the cs.restart command.

Configuring timeouts #

Open the CareSuite configuration file in a text editor:

gedit /opt/caresuite/data/caresuite.toml

Then add the following section to the configuration file:

[appgateway.timeouts]
# Load calls from this timeframe in the app
relevant_calls = "2h"
# Load alarmserver alerts from this timeframe in the app
relevant_alerts = "24h"
# Escalate unhandled calls after this time
escalation = "4m"
# Resend unhandled calls after this time
resend = "1m"
# Release accepted calls after this time if they are not closed
release = "2m"

Configure each timeout as needed. Then run cs.restart to restart all CareSuite Services.