GEC

TCP logger does not send data

Check the /opt/caresuite/log/tcp.log file for incoming data. If no JSON values are logged, the TCP logger does not send data (there should be a new log entry every few seconds).

Make sure the logger's web interface is responding. Also check that the logger is configured to send data to the CareSuite server's IP address on Port 8080.

If still no data is received, restart the TCP logger via the GEC configurator's web interface. There is a Restart action for each device in the list on the homepage of the web interface.

If after a restart still no data is logged to the tcp.log file, make sure the TCP logger can actually access the CareSuite server via the network.

Accessing the GEC configurator's internal logs

The GEC Configurator keeps a log file of all processed events for a limited time. The logs can be accessed via the configurator's web interface.

Replace the sector (5) and device (4) ids in the following URL to view the logs of a specific device:

http://ip-of-configurator/log.cgi?sendlog=&sector=5&device=4

Invalid serial number / MAC Address

CareSuite validates the serial number of each device to mitigate typing errors.

There are two ranges of serial numbers configured:

Range (dec)	Range (hex)	Description
268 435 456 - 1 342 177 279	10-00-00-00 - 4F-FF-FF-FF	Radio devices
1 342 177 280 - 4 294 967 295	50-00-00-00 - FF-FF-FF-FF	Wired devices

ESPA serial numbers

We recommend using serial numbers in the EE-00-00-00 - EE-FF-FF-FF (3 992 977 408 - 4 009 754 623) range for ESPA devices (starting with E as in ESPA).

To make the ESPA serials easily noticeable, 4 000 000 000 is ideally used as the first serial number.